Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please contact to
You may cancel your order before shipping. To cancel your order please contact the Customer Service Center (213-351-0000).
Returns or exchanges must be made within seven (7) days of delivery. To complete your return or exchange, we require a proof of purchase. To be eligible for a full return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A partial refund may be granted for any item not in its original condition, damaged, or missing parts for reasons not due to our error, or any item that is returned more than seven (7) days after delivery. Only regular priced items may be refunded or exchanged. Unfortunately, sale items cannot be refunded or exchanged. A 20% restocking fee will be applied to products returned in new condition in original packaging. Original shipping and handling fees will be applied where the consumer refuses the product at delivery, once shipped. For more detailed information, see ‘Terms of Sales’ page.
It may not possible to change the shipping address. If you would like to change it, please contact the Customer Service Center (213-351-0000).
Once the tracking number is registered for delivery, we will send you an email confirming that the package is on the way. The location of the product being shipped can be found in the tracking number included in the email.
Dr's USA Customer Service Center (213-351-0000) operates from 9 am to 6 pm (PT), Monday through Friday.
We provide a 1-year limited warranty on defects or malfunctioning products. We will repair or exchange the product for free. The warranty does not cover consumer negligence or misuse of the product. Consult the Dr's User Manual for troubleshooting, and please contact customer service at or call 213-351-0000 if the issue still occurs.

For more detailed information, please visit our Warranty page.
There is no EMF on all Dr's products but the EMF from the power adaptor is minimal compared to an electric blanket. You will be safe from EMF if you place the power adaptor under the bed or no closer than 12-inches away from where it’s operating.
Dr's 100% real carbon heating mat/pad is a mat that utilizes 60,000 yarned carbon fiber as the primary heating element. Carbon fiber is known for its excellent conductivity, making it an efficient and durable material for heating applications.
Some advantages include rapid and even heating, energy efficiency, durability, flexibility, a no electromagnetic field (EMF), washability, and the convenience of easy storage due to its ultra-thin 1mm design.
Dr's carbon heating mats are versatile and can be used in various applications such as floor heating, automotive applications, pet heating pads, or even as an under-desk heater. Ensure that the mat is suitable for the intended use.
Yes, Dr's carbon heating mats are generally safe when used according to the manufacturer's instructions. They are designed with safety features like temperature controls and overheating protection. However, users should follow safety guidelines and precautions provided by the manufacturer.
Yes, carbon heating mats are known for their energy efficiency. They heat up quickly and distribute warmth evenly, reducing the overall energy consumption compared to some traditional heating methods.
All Dr's carbon heating mats are designed for indoor and outdoor use, but it's crucial to check the product specifications and ensure that it is suitable for outdoor power sources.
The lifespan of a carbon heating mat depends on factors such as usage, maintenance, and quality. On average, they can last for years when used and maintained correctly. Refer to the manufacturer's warranty and guidelines for specific information on the product's lifespan.
You can meet Dr's products at our showrooms.

- Los Angeles
3500 W 6th St #124, Los Angeles, CA 90020
(213) 351-0000

- New Jersey
400 Bergen Blvd #2, Palisades Park, NJ 07650
(201) 638-2266
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